Ecotrak

This article will walk customers through how to view the "Trade" when creating service requests.

Display Trade on Service Requests

The Follow feature enables users to quickly access and monitor specific work orders without repeatedly searching or filtering through the work order list.

How to Use the Follow Feature to Track Work Orders

This article will help guide you through how to enable and enforce One-Time Passcode (OTP) authentication for your company's Ecotrak acount.

One-Time Passcode (OTP) Login

This tutorial explains how to create, manage, and use custom fields on assets. Custom fields allow you to extend asset data with fields that are specific to your organization’s needs,…

Managing Custom Fields on Assets

Bhadz Bartolome

Max Stone

Ecotrak Support Articles for Customer Users

Customer Support

We’re excited to introduce our new Notifications feature, designed to help you stay informed and quickly access what matters most in your account.

Introducing the New Notifications Feature: Stay Updated Effortlessly

Notifications feature, designed to help you stay informed and quickly access what matters most in your account.

Notifications in App

This article will walk customers though providing the mandatory comment when selecting 'Not Fixed' on work orders.

Mandatory Comments When Selecting 'Not Fixed' on Work Orders

This article will walk customers through how to view the "Spend vs Budget" visual on service requests, invoices and proposals

Display Budget on Service Requests, Invoices, and Proposals

This article will help guide you through how to set up your trades and regions.

How to Set Up Trades and Regions

This article will help guide you through how to enable and enforce Multi-Factor Authentication (MFA) for a company's account in Ecotrak.

Setting Up Multi-Factor Authentication (MFA)

This article will guide you through how to enable the project module and how to create, edit and link WO's to projects.

Creating A Project

Ecotrak has introduced two new widgets for Managed Dashboards designed to help teams take action faster and stay on top of critical activity.

New Managed Dashboard Widgets: Assessments & Last Comments

Ecotrak Website Support Articles for Customers

Website Support

Creating a Service Request

Work Order Management

How to Print the Work Orders Details (Cx)

How to Create & Save a Custom Filter

Add Comments using Bulk Edit (Customer)

This article provides an overview and how instructions for the Work Order Automation functionality

Understanding Work Order Automation

Customers can now provide feedback on their service provider experience, helping guide their future work order assignment decisions

Customer Work Order Feedback

How to View Completed Work Orders Awaiting Invoice

This article will walk customers through how to view the "SP Indicator" 
 information when creating service requests.

Service Provider Indicators on Service Request

This article will walk customers through how to defer existing work orders and new service requests.

Defer Work Orders

This article explains how to enable and use the RMA (Return Merchandise Authorization) Work Order Workflow.

RMA Work Order Workflow: Step-by-Step Guide

Location scope controls allow permitted users to view and work across the full organization instead of being limited to their assigned locations.

Location Scope Controls: Locations Assigned Toggle and Advanced Filters

Ecotrak has introduced a new general setting that ensures third-party work is reviewed and approved before a work order can be fully completed and invoiced.

Third-Party Work Orders Require Approval Before Completion

Visualize work orders by ETA in a dynamic calendar format. The new Calendar View in the Work Orders module provides a time-based perspective of your workload.

Work Orders Calendar View

This collection provides How To Articles related to creating a Service Request and managing Work Orders.

Service Request and Work Orders

Navigating Customer Invoice Module

Navigating the Customer Proposal Module

The ins and outs of the Ecotrak RFP Module

Navigating the Request for Pricing (RFP) Module for Customers (Web)

Reviewing Invoices for Approval/Rejection

This article will walk customer users through how to enable and disable the auto approval feature for invoices and proposals.

How to Enable/Disable Invoice and Proposal Auto Approval

This article will walk through the process of creating RFP from an existing Work Order.

Creating A RFP From A Work Order

This collection provides How To Articles related to managing Invoices, Proposals, and Request for Pricings

Invoices, Proposals, and Request for Pricings (RFPs)

This article will support you in inviting, assigning and managing your Service Providers.

How to Invite, Assign & Manage Service Providers

How to Assign Service Providers in Trade Assignment

How to Copy Trade Assignments of one Location to Another

Bulk Trade Assign by Service Providers for Specific Locations

Manage Internal Technicians from Customer Account

Navigating the Dispatch Module

Define internal teams once. Use them consistently in trade assignment workflows.

Company Teams – Configuration and Management Guide

Assign internal teams to trades, dispatch technicians, and manage work orders without creating extra companies.

Company Teams - Trade Assignment and Work Orders

This collection provides How To Articles related to Service Provider Management, Trade Assignment, and Internal Technician Assignment and Management.

Service Provider Management, Trade Assignment, And Internal Technicians

How to create a PM in Ecotrak

Add, Remove, & Bulk Update Location to Existing PM

How to Bulk Edit Existing PM

How to Filter PM Work Orders on the Work Order Module

We’re excited to share an improvement that makes it easier to manage preventative maintenance (PM) activities across your locations.

Manage Preventative Maintenance Directly from the Location Page

This collection provides How To Articles related to creating and managing Preventative Maintenance (PMs)

Preventative Maintenance (PMs)

How to Add & Manage Assets

This article will show you the step-by-step procedure on how to create an Asset-Problem-Trade Relationship

Create an Asset-Problem-Trade Relationship

How to Copy Assets from one Location to another

Refrigerant tracking in Ecotrak is a straightforward process designed to help you stay compliant and keep detailed records of your equipment

How to Add an Asset with Refrigerant Tracking

This article will walk customers through the view that sorts the Asset Groups when Allocating Inventory.

Sort Parts by Asset Group when Allocating

This article will walk customers through how to allow users to add refrigerant to existing assets.

Allow Users to Add Refrigerant to Existing Assets

This article is a step by step guide for our new process for ordering QR codes.

How To Order QR Codes For Your Assets

This collection provides How To Articles related to Asset creation and management, and Asset workflow setup

Asset Management and Setup

How to Add & Manage Users

How to Assign Locations to Users

User Roles and Permissions

Update User Notification Settings (for Customer)

Ecotrak Text Message Notifications (Customers)

This collection provides How To Articles related to User management and User settings

User Management and Settings

Adding and Linking Regions and Districts

How to Add & Manage Locations

The following article shows customer users how to set a location on hold.

How to Set a Location On Hold

How to remove or inactivate a location from your profile if the location is closed or no longer owned by your organization. If the location is only temporarily closed, please…

How To Inactivate a Location

This article lets you change a location’s status to either "On Hold" or "Inactive" for temporary closures, remodels, or permanent shutdowns.

Managing Location Status in Ecotrak: Inactivate vs. On Hold

Custom fields on locations let you capture and standardize the extra data your team cares about—without relying on spreadsheets or manual workarounds.

Custom Fields on Locations

Ecotrak has released a new locations enhancement that makes it easier to identify who is assigned to a specific location.

New Locations Enhancement: View Assigned Users

This collection provides How To Articles related to Location management and Location settings.

Location Management and Settings

Navigating the Inventory Module

A step by step guide on how to Add Inventory to your Inventory List

How to Add Inventory

A step by step article outlining how to transfer Inventory in the Inventory Module

How to Transfer Inventory

A step by step guide outlining how to Adjust Stock in the Inventory Module

How to Adjust Inventory Stock

A step by step outline on how to add Inventory Locations to the Inventory Module

How to Add a Storage Location to the Inventory Module

This article will walk users through how to use the Purchase Orders section of the Inventory Module.

Navigating the Purchase Orders Module

Introducing Ecotrak Inventory Audits: Design, Schedule, and Roll Out Inventory Audits at Scale

Inventory Audits

This collection provides How To Articles related to the Inventory, Parts, and Purchase Orders

Inventory and Parts

Learn about Ecotrak's Enhanced Service Provider Reporting Tool

Service Provider Report

Learn about Ecotrak's Enhanced Asset Analysis Reporting Tool

Asset Analysis Report

Asset Insights

This article will walk you through the new Spend Analysis Report

Spend Analysis Report

This article will give you insights into the Savings Dashboard Report

Savings Dashboard Report

This article will walk you through how to export your data from the Reporting module.

How to Export Data From the Reporting Module

This collection provides How To Articles related to the Reporting module

Reporting

How to Create Troubleshooting

How to Update/Edit Troubleshooting

This collection provides How To Articles related to Troubleshooting setup and Management

Troubleshooting Setup and Management

How to Create & Edit an Approval Workflow

Reviewing Approval Workflow

The Sub-Asset Group feature allows organizations to establish hierarchical relationships between asset groups, simplify configuration, and ensure consistent behavior across related groups.

How to Create and Manage Sub-Asset Groups

This collection provides How To Articles related to Approval Workflow Set up and Management

Approval Workflow Setup and Management

This article will walk you through how to export your accounting export data from the Accounting module.

How to Export Data from the Accounting Module

This article will walk you through how to use the new Edit the GL (General Ledger) Code functionality within Work Orders and Invoices.

How to Edit GL Codes from Work Orders & Invoices

This collection provides How To Articles related to Accounting and Accounting management

Accounting Related

This tutorial walks you through how to use the Open Work Orders filter in the Dispatch module

Dispatch - Open Work Orders Filter in the Dispatch Module

Dispatch

Navigating Assets Module (Ecotrak Mobile)

Navigating Proposal Module (Ecotrak Mobile)

Navigating Invoice Module (Ecotrak Mobile)

Navigating Work Orders Module (Mobile)

Navigating Ecotrak Mobile Dashboard

How to Create a Service Request (Ecotrak Mobile)

Creating a Service Request Ecotrak Techs Mobile App

Ecotrak has released a brand new dashboard to the Customer mobile app, greatly enhancing the user experience with key insights

New Ecotrak Mobile Dashboard

The following article will walk users through the process of replacing an asset and installing a new QR code on the Ecotrak mobile app

How to Replace an Asset and Install a New QR Code (Mobile)

This article will walk you through how to use our Ecotrak Tech Mobile App.

Navigating the Ecotrak Techs Mobile App

Ecotrak Mobile Support Articles for Customers

Mobile Support 

Introducing Ecotrak Assessments: Design, Schedule, and Roll Out Operational Audits at Scale

Assessments

Design & schedule assessments with repeat schedules; capture responses,photos/notes; mobile ready so that assessments can be easily completed by assignee’s on the go.

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.