Enable Multi-Factor Authentication (MFA):
Submit a request through your Customer Success Manager (CSM) to activate the Multi-Factor Authentication (MFA). Include necessary company details such as company ID, name, and primary account administrator.
Enforce MFA (If Required):
Submit a request through your Customer Success Manager (CSM) to enforce the Multi-Factor Authentication (MFA). Indicate if MFA should be enforced for all service providers associated with the company. Include a list of applicable service providers, if available.
Login with MFA:
1. Enter username and password to access the system
2. A one-time authentication code will be sent to the registered email address.
3. Retrieve the code from the email and enter the six-digit code into the designated field in the system.
4. The system will validate the code and grant access upon successful entry.
Notes:
Ensure users' email addresses are updated and accessible before enabling MFA.
Inform all stakeholders about the new authentication process to minimize disruptions.
Monitor and address any login issues promptly by contacting Ecotrak support.