With this enhancement, users will now be required to:
Provide a mandatory comment when selecting "Not Fixed" for a work order in Completed (Soft Complete) status.
Submit clear reasoning for why the issue remains unresolved.
Key Benefits
Improved Service Quality: Helps capture critical feedback to enhance maintenance processes.
Greater Transparency: Ensures all unresolved issues are properly documented.
Enhanced Reporting: Provides better insights into recurring or unresolved maintenance concerns.
How It Works
Log in to your Ecotrak account and navigate to the main dashboard.
Navigate to the Work Orders module and then open your selected invoice.
Upon selecting "Not Fixed", the system will prompt the user to enter a mandatory comment detailing the reason.
The comment must be submitted before the work order status can be updated.
The feedback captured will be available for review to help improve future service resolutions.
This enhancement ensures that all necessary details are collected, enabling more effective issue resolution and tracking.