This article provides users a walkthrough in how to create a service request under the internal technician job title in the Techtrak Mobile App.
Step 1: Open Techtrak and navigate to More.
Step 2: Tap on Assets to view your equipment list. The assets will populate in alphabetical order.
Search or Scroll to find the asset you’d like to create a service request against.
Please note that the full asset list will be displayed. To ensure you’re choosing the right asset, pay special attention to the Asset Name and Location that asset is assigned to.
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Step 3: Once located, tap on the Asset.
Step 4: Tap on the Service Request button at the top of the page.
Step 5: Select the Problem that most closely reflects the issue you’re experiencing.
Step 6: Select the Service Provider you’d like to complete the repair.
Step 7: Choose the appropriate Priority level.
Step 8: To include Attachments, such pictures or a specification sheet, tap the Add button.
You’ll have the option to take a picture with your device, choose a photo already take from your gallery or you can upload a file attachment.
Step 9: Finally, provide a concise Description of the issue.
Step 10: Tap Submit and a Work Order will be generated as a result of your Service Request.
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