Introduction:
The Asset-Problem-Trade relationship is how a problem is connected to your asset and which trade can a work order be assigned depending on the problem selected.
Note:
An asset may have different trades assigned depending on the problem selected
Setting up a relationship between the asset, problems, and trades.
Log on Ecotrak and on the navigation panel, click on "Configuration", click on "Asset Workflow", then click on the "Asset-Problem-Trade" tab.
Click on "Add New" button located at the top of the column
A window will appear on the right panel asking for which asset this relationship will be, select your asset from the dropdown and a new section will appear.
Once an asset is selected you can choose whatever trade you want to be added for asset selected, once a trade is chosen, you can then select which problems will be assigned for the trade selected.
Once a problems is selected and trade is assigned, you can hit the save button. Please note that you can select multiple problems for every trade selected, and you can add multiple trades per asset.
If a trade or problem does not exists on the list, please remember that you can always add a new "Trade" and "Problem". Please see the guide below on how to add new trades, and problems.
How to add a Trade
Log on Ecotrak and on the navigation panel, click on "Configuration", click on "Asset Workflow", then click on the "Trades" tab
Click on "Add New" button located at the top of the column
A window will appear on the right panel asking for the name of the trade and what is the core trade of this new trade.
Enter the name of the new trade and select the core trade from the dropdown list. Remember, the core trade will be the trade that is selected by service providers when setting up their profile, this creates the connection when a work order is being assigned to a Service Provider.
How to add a Problem
Log on Ecotrak and on the navigation panel, click on "Configuration", click on "Asset Workflow", then click on the "Problems" tab
Click on "Add New" button located at the top of the column
A window will appear on the right panel asking for the name of the problem, enter the name and click on the submit button to save.
Now the steps above is how you can add an asset-trade-problem relationship, if there is already an existing ATP relationship, and you wish to edit the current relationship, you can do so by following the guide below:
Edit a relationship between the asset, problems, and trades.
Log on Ecotrak and on the navigation panel, click on "Configuration", click on "Asset Workflow", then click on the "Asset-Problem-Trade" tab.
Use the search button to search for the asset group that you want to edit or scroll on the list of the asset groups and click on the relationship you wish to edit. On the example below, I have selected Bar Coolers to edit.
Click on the trade and a pop up panel will appear on the right. It will show you the current list of problems and trades selected for this asset group. To edit, click on the pencil icon located at the top right of the panel.
It will now show you the problems that can be added on the trade selected, hit the save button once you've made your selection.
We hope this guide helps, don't forget to send us a chat, email, or call us if you still have issues navigating or setting up a relationship between your assets-trades-problems.